Pharmacy Clerk

Position Description

POSITION TITLE: Pharmacy Clerk
FLSA STATUS: Non-Exempt
REPORTS TO: Store Manager
EMPLOYMENT STATUS: Full-Time

Position Summary:

The Pharmacy Clerk is a key member of the pharmacy team responsible for delivering excellent customer service both in-person and over the phone, accurately handling transactions, supporting pharmacy operations, and maintaining a clean, organized workspace. This role involves interacting with customers, assisting in the front-end retail area, supporting prescription fulfillment, and participating in shipping, receiving, and production-related tasks. The Pharmacy Clerk is also expected to continually expand knowledge in over-the-counter medications, vitamins, and durable medical equipment.

Key Responsibilities:

• Greet and assist pharmacy customers in a courteous and professional manner, both in-person and over the phone.

• Answer incoming calls promptly and provide accurate information or route calls appropriately.

• Handle cash and charge transactions accurately using computer systems.

• Process prescription pickups at the register.

• Prepare and mail prescriptions accurately and on time.

• Maintain patient records and ensure data accuracy.

• Call customers for medication reminders, follow-ups, and other pharmacy-related communications.

• Order and manage front-end inventory, including over-the-counter products and supplies.

• Maintain cleanliness of the pharmacy by mopping, dusting, and general tidying.

• Support shipping and receiving departments.

• Assist in pre-production tasks and pharmacy support activities as needed.

• Expand knowledge of vitamins, supplements, OTC items, and medical equipment.

• Ensure customers feel welcomed, informed, and supported in every interaction.

Minimum Qualifications:

• High School Diploma or GED equivalent.

• Strong attention to detail.

• Ability to work independently and manage multiple tasks efficiently.

• Excellent verbal communication and active listening skills, including over the phone.

• Customer service experience preferred.

• Strong problem-solving and organizational abilities.

• High initiative and a proactive, self-starting attitude.

• Reliable, approachable, and motivated to deliver results.

Physical Demands and Work Environment:

The physical requirements listed below are representative of those necessary to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities:

• Frequent talking and listening, including extended time on the phone.

• Regular use of hands and fingers to handle or operate tools and equipment.

• Occasional standing, walking, sitting, reaching, climbing, stooping, kneeling, or crouching.

• Ability to occasionally lift and/or move up to 25 pounds.

• Visual acuity required for close, distance, color, and peripheral vision, and the ability to adjust focus.

• Work environment noise level is typically moderate.

Additional Notes:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be assigned additional tasks by management as needed. All responsibilities are considered essential and may be adjusted to accommodate individuals with disabilities. Employment with Central Drugs Pharmacy is at-will, meaning either party may terminate the relationship at any time, with or without cause or notice.